Associate Client Account Manager - LifeMart

About Care.com 

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. 

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you. 

Work Environment: Remote 

Position Summary

As a LifeMart Associate Client Account Manager, you'll be the primary point of contact, working in lockstep with our Director of Strategic Partnerships to manage and grow a portfolio of our valued clients. This is a high energy, client-facing role that requires you to be comfortable and “camera-on” for all meetings. You'll use your independent judgment and strong organizational skills to ensure accounts are managed and optimized, which helps them create a positive member experience and maximizes our growth within. You'll also provide key support for the day-to-day operations of select enterprise accounts managed by the Director of Strategic Partnerships. This role offers a clear growth path into sales, and you should have the ability and natural drive to relationally soft sell to accounts via recommendations and planning on a regular basis.


What You'll Be Working On

  • Responsible for the care of a book of assigned LifeMart client accounts inclusive of their unique needs, site update coordination, client reporting and overall client satisfaction.
  • Managing the day-to-day responsibilities, workflow documentation, and guided strategy development from the Director of Strategic Partnerships for your assigned accounts.
  • Supporting the Director of Strategic Partnerships with daily tasks and workflows for their top-tier enterprise clients.
  • Serving as the main liaison between our account management, client implementation, engineering, and customer support teams to drive success.
  • Performing regular client reviews to keep our placement within accounts optimized and identify any growth opportunities.
  • Launching new clients and providing ongoing quality assurance, using a variety of online tools and systems.

What You'll Need to Succeed

  • A bachelor’s degree and 1–2 years of professional work experience, preferably in an e-commerce or account support role.
  • A basic understanding of online marketing and the ability to quickly learn and master our online systems and reporting tools.
    The ability to multitask, a sharp eye for detail, and excellent written & verbal communication and proofreading skills. You should also be able to meet deadlines and adapt to changes in a positive way.
  • A collaborative spirit, and the willingness to go the extra mile to support a fast moving, small, dedicated team.

Please Note:
In compliance with federal employment laws, all candidates must be legally authorized to work in the United States and must permanently reside within the United States for the duration of their employment.

Due to business, legal, and payroll considerations, Care.com is unable to hire candidates who reside in the following states: Alaska (AK), Arkansas (AR), California (CA), Delaware (DE), Hawaii (HI), Iowa (IA), Idaho (ID), Maine (ME), Minnesota (MN), Mississippi (MS), Montana (MT), North Dakota (ND), Nevada (NV), Oregon (OR), Rhode Island (RI), South Dakota (SD), Washington (WA), West Virginia (WV), Wyoming (WY), Vermont (VT).

** For applicants residing within 60 minutes of our offices in Dallas & Austin Texas this role will be Hybrid -- in office Monday, Wednesday & Thursday **

For a list of our Perks + Benefits, click here!

Company Overview:

Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home.  Designed to meet the evolving needs of today’s families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Care.com is an IAC company (NASDAQ: IAC).

Salary Range:  $47,000 to $57,000.

The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

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